Defects, Returns & Refunds
As an ethical and reputable UK company on the rare occasion we receive a complaint we take it very seriously and try and deal with it as amicably as possible.
Any of our goods that are personalised with your photos or artwork you are not automatically legally entitled to an automatic refund.
If you are not completely satisfied with your personalised goods, first please email us within 24 hours of receiving them, detailing the problem.
If they were damaged in transit, or the packaging looks damaged please ensure that they are signed for as damaged with the courier if it is a tracked courier delivery. Please photograph the packaging before it is opened and photograph the damaged goods after removing them and email both of them to us. If the goods have been posted to you via Royal Mail (UK post for those of you who are overseas), please photograph the packaging before opening it showing the damage, and make sure the front of the package with both your address label and the franked post label at the top of the envelope are included in a single shot. Also photo the damaged goods inside after removing them.
Please note that when printing your uploaded photos or graphics we cannot control or improve the quality of your uploaded photos and graphics, and we recommend that you use photos of at least 300dpi at the size you are printing, and saved in sRGB format.
As high quality printers with 25 years experience and a Design Studio we are experts in this and can advise you on this if you need assistance.
If you wish to return an item because it is damaged, or you believe our printing or manufacture of your Personalised Print Product is sub standard, please email us to notify us first and do not return it to us at your cost without us advising you to do so, as we can in most cases resolve issues without you needing to return the product to us.
Your custom is very important to us so we endeavour to amicably resolve all the very few complaints we receive.